Frequently Asked Questions (FAQ)

The fastest way is to message us via WhatsApp. We provide instant support and send you a digital confirmation voucher directly to your phone.

For most group tours, you can pay on the day of the excursion. For exclusive private dates or luxury yachts, a small deposit is required to secure your time slot.

We accept Cash (AED, USD, EUR), all major Credit Cards, and Apple Pay.

No. All our prices already include 5% VAT and all service charges. The price you see is final.

Yes, you can reschedule for free up to 12 hours before the start, depending on availability.

Yes, absolutely. All our activities, vehicles, and boats are fully insured according to Indonesian laws. Your safety is our #1 priority.

We only work with government-authorized and licensed operators. Every boat, car, and aircraft meets strict safety standards.

Our partners have full liability insurance. In case of any incident, you are protected by Indonesian legal regulations.

Before every high-adrenaline activity, you will receive a safety briefing. We provide all necessary equipment (life jackets, helmets, etc.).

Yes, we are a registered travel agency with an office in Seminyak, Bali. You are dealing with a legal business.

We offer a 100% Full Refund if you cancel at least 24 hours before the tour starts.

If the Coast Guard or authorities cancel an activity (sandstorms or high waves), you get a Full Refund or a free reschedule.

Cash refunds are instant. Card refunds usually take 5-7 business days, depending on your bank.

If you miss your pick-up without notice, the deposit or full payment is non-refundable, as the spot was reserved specifically for you.

Yes, if you have a medical emergency, contact us as soon as possible, and we will do our best to provide a refund or reschedule.

Yes! We offer door-to-door transfer from any hotel or apartment within Bali (Seminyak, Kuta, Canggu, Ubud, Nusa Dua and nearby areas) for most of our excursions.

Yes, we specialize in "Perfect Dates" and VIP events. We can customize any tour to fit your specific needs.

Our main tours are in English, but we can arrange Russian-speaking or other language guides upon request.

You will have a 24/7 WhatsApp support number. Just message us, and we will coordinate with the driver or guide.

Because we offer personalized service, verified licensed partners, and a focus on quality over quantity. We’ve explored 15+ countries to bring the best experience to you.